Tickets & Passes
Free Return Tickets
- I have been issued with a Free Return Ticket, what does this entitle me to?
- Will I receive a Free Return Ticket if I book tickets online?
- I have changed my car since my last visit - can I still use my Free Return Ticket?
- If I am bringing any promotional offer vouchers, am I still entitled to a Free Return Ticket?
- I have a Free Return Ticket that was issued in a previous season, can I use it to obtain free admission?
- I've lost my Free Return Ticket, but have my receipt, can I use that to gain free entry?
Tickets
- I haven’t received my confirmation email for my e-Tickets, what do I do?
- How much are on-the-day tickets?
- Can I show my e-ticket on my phone or tablet?
- Can I change the date of my e-Ticket?
- Can I cancel my booking?
- I only want to go on the rides - do I still need admission tickets?
Annual Passes
- How do I upgrade my ticket to an Annual Pass?
- I have an Annual Pass that’s expired, how do I renew it?
- Do Annual Passes include any discounts?
- Does my Annual Pass include the Firework Festival and Santa Safari?
- Can I transfer my Annual Pass to someone else?
- Can I have more than one free carer with my Annual Pass?