Tickets are non-refundable, as per our terms and conditions. You can amend the date on your booking up to 24 hours before your visit date, however an amendment fee of £2 per person/admission will be applicable. This charge also applies to free carers and children under 3.
Head to the bookings page and select ‘I already have a ticket’, input your details and select a new visit date before making payment. If you are unable to visit on the day, please use the form to contact us, please note that the amendment fee payment will still have to be charged so please provide your contact details.
If you are unable to visit on the day booked, please use our contact form to get in touch. Please note that the amendment fees will still be charged.
If you have also booked a minibus tour, you will need to get in touch with our experiences team, before changing your booking online. Please email email@example.com