When purchasing your wristbands to use the rides in the Adventure Theme Park, please don’t hesitate to mention you have an essential companion/carer with you. Essential companions can access the rides for free on a one-to-one basis, if they are accompanying a paying guest with disabilities. You will need to show your Essential Companion admission ticket at the wristband office when purchasing/collecting a wristband for the guest you are supporting.
If a guest struggles with queues, we do have limited provision to allow queuing at the ride exit. Please speak to a staff member at the wristband office. We will only consider guests for this service who have been assessed by Nimbus Disability as having Standing/Queuing requirements, you will need to show your access card or Nimbus account details for them to check your access requirements on your account.
If we are able to accommodate you at the ride exits, the supervisor will issue you with a sticker to pop on both wristbands. This will be on a 1:1 basis, on quieter days we may be able to allow the family group to go on together.
Please note that there may still be an element of queuing and you may need to wait a cycle or two of the rides, the operator will load a number of guests who arrived before you onto the ride first where required.
If a guest is unable to wear their wristband, their adult companion can wear it on their wrist in their stead, our team will just write a brief clothing description on the band.